SecurVoiceQM Screenshots



Agent evaluation with unlimited customizable forms and questions



100% Browser-based user interface



Custom reports and analytics

SecurVoiceQM

For organizations that need to record calls to monitor the quality of their customer communications, the SecurVoiceQM is an integrated application for recording and evaluation of calls. By utilizing the unlimited evaluation and scoring templates, managers will be able to coach agents more efficiently. Supervisors gain more insight into making customer interaction management more effective.

The SecurVoiceQM helps contact centers improve their quality control, liability management, customer satisfaction, and agent productivity by highlighting areas of weaknesses or strengths, pinpointing opportunities, and identifying issues of concern.

Giving you all the tools you need to start improving the quality of service you provide your customers, the flexible evaluation templates work with the report builder to provide you with quantifiable information about agent performance, as well as success of marketing campaigns and sales promotions. This information can be shared across the entire organization for immediate business intelligence feedback.

Streamline your contact center with SecurVoiceQM, the perfect solution for evaluating and improving employee performance. Plus, it’s scalable, so whether you have 20 or 2,000 agents, SecurVoiceQM will fit your application and your budget.

Key Features:

  • 100% .Net Technology
  • Unlimited evaluation and scoring forms
  • Run management reports with report builder
  • Option for customer to provide PC / Server(s)
  • Available in any channel configuration, from 4 to thousands
  • Key press Record on Demand options
  • Key press Free Agent Seating (no CTI or desktop software)
  • Bookmark recordings
  • Evaluate and add notes on the search results page
  • Save and email recordings
  • Flexible reporting options
  • Scheduled recording
  • Scheduled purge rules
  • Four encryption options
  • Optional SSL for web interface
  • Self monitoring with alarms
  • MySQL and SQL Server support
  • Scheduled transfer and backup
  • Network based storage
  • Configurable call dispositions
  • Agent activity dashboard

Contact your CSS Account Executive for more information.

SecurVoicePRO SecurVoice360