SecurVoice360 Screenshots



Agent evaluation with unlimited customizable forms and questions



100% Browser-based user interface



Custom reports and analytics

SecurVoice360

Get the complete picture of your agents’ activities with CSS’s desktop screen recording software, SecurVoice360, and deliver the highest quality of service to your customers. With all the features and functionality of the SecurVoiceQM, the enhanced SecurVoice360 synchronizes voice and data recording to allow supervisors the ability to monitor and evaluate all customer interactions. Audio and video records are combined into an industry standard .avi file format and supervisors can easily locate, replay, and share records of the complete customer experience.

The SecurVoice360 is completely seamless to agents, allowing supervisors to observe actual behavior. File transfer of desktop screen recordings can be configured continuously upon conclusion of every screen recording session or scheduled at a time when network traffic is low.

Key Features:

  • 100% .Net Technology
  • Desktop screen recording
  • Unlimited evaluation and scoring forms
  • Run management reports with report builder
  • Option for customer to provide PC / Server(s)
  • Available in any channel configuration, from 4 to thousands
  • Key press Record on Demand options
  • Key press Free Agent Seating (no CTI or desktop software)
  • Bookmark recordings
  • Evaluate and add notes on the search results page
  • Save and email recordings
  • Flexible reporting options
  • Scheduled recording
  • Scheduled purge rules
  • Four encryption options
  • Optional SSL for web interface
  • Self monitoring with alarms
  • MySQL and SQL Server support
  • Scheduled transfer and backup
  • Network based storage
  • Unlimited evaluation and scoring forms
  • Configurable call dispositions
  • Agent activity dashboard

Contact your CSS Account Executive for more information.

SecurVoicePRO SecurVoiceQM