Communication Service Solutions
SecurVoice Division


Local:

580.548.1661

Toll Free:

866.727.4300
sales@securvoice.net

SecurVoice Products

CSS’s telephone recording and quality monitoring solutions allow you to effectively increase your agent productivity by monitoring real-time activity, enhancing training, and evaluating customer interactions.

At CSS, we believe efficiency and ease of use are the keys to success. Our SecurVoice Professional Series of phone recorders deliver the entire user, manager, and administrator toolbox in a single intuitive interface that is browser-based. This includes search and playback, report builder, an evaluation tool, screen captures, a dashboard to monitor real-time agent stats, and all of the administrator tools. With security and privacy concerns so vital, these areas are all privilege-based and password protected.

SV Telephone Recorders serve as dispute resolution tools providing a reduction in liability, cost savings associated with disputes, and an increase in productivity dealing with disputes. Whether you need to record one phone in a home office, thousands in a contact center, or anywhere in between, SecurVoice provides unmatched levels of flexibility, scalability, and cost-effectiveness – all backed by superior customer support.

SV Professional Series

The SecurVoice Professional Series of telephone recording solutions provide powerful tracking and analyzing capabilities through a browser-based interface. The SecurVoice platform has been designed to be implemented quickly, either as a turnkey solution or integrated on a software / component basis using your existing servers.

Supporting every VoIP, digital or analog environment, the SecurVoice Professional Series delivers one of the most flexible solutions on the market. Also, SecurVoice Professional systems support MySQL and SQL Server, which simplifies internal database support and makes database integration seamless. These are just two examples of the superior design of the SecurVoice Professional Series; delivering reliability, scalability, and flexibility in a feature rich package that is extremely easy to use.

Our goal is to help clients achieve dramatic productivity gains and cost savings through more efficient creation, management and access of critical communication data.

SecurVoicePRO SecurVoiceQM SecurVoice360