Telephone Recording Solutions
Every business has a unique Telecom and IT infrastructure with specific telephone recording needs. Whether you require full time recording for liability purposes or selective recording for quality purposes, CSS offers a diverse suite of phone recording interfaces and options to support your digital, analog, or VoIP environment.SecurVoice Recording and Quality Monitoring solutions allow you to effectively increase your agent productivity by monitoring real-time activity, enhancing training, and evaluating customer interactions.
Our SecurVoice Professional Series of voice loggers deliver the entire user, manager, and administrator toolbox in a single intuitive interface that is browser-based. This includes search and playback, report builder, an evaluation tool, screen captures, a dashboard to monitor real-time agent stats, and all of the administrator tools. With security and privacy concerns so vital, these areas are all privilege-based and password protected.
SV voice logging systems serve as dispute resolution tools providing a reduction in liability, cost savings associated with disputes and an increase in productivity dealing with disputes. Whether you need to record phones in a home office, thousands in a contact center, or anywhere in between, SecurVoice provides unmatched levels of flexibility, scalability, and cost-effectiveness – all backed by superior customer support.
The SecurVoice Professional Series of telephone recording solutions provide powerful tracking and analyzing capabilities through a browser-based interface. The SecurVoice platform has been designed to be implemented quickly, either as a turnkey solution or integrated on a software / component basis using your existing servers.
Supporting every VoIP, digital or analog environment, the SecurVoice Professional Series phone recorders deliver one of the most flexible solutions on the market. Also, SecurVoice Professional systems support MySQL and SQL Server, which simplifies internal database support and makes database integration seamless. These are just two examples of the superior design of the SecurVoice Professional Series; delivering reliability, scalability, and flexibility in a feature rich package that is extremely easy to use.
A good call logging / telephone monitoring system is critical to customer satisfaction, employee training and retention, and increased agent productivity. CSS’s quality monitoring solutions provide customizable agent evaluation and a comprehensive reporting package that allows you to easily track agent performance.
Voice Recorders
With the SecurVoice voice recording systems, recording telephone conversations is easy for customers who require long-term recording of inbound and outbound telephone calls. In the competitive and fast-moving business environment of today, the SecurVoice enables the recording of calls for many business purposes, including security, liability, and performance monitoring.Connectivity
SecurVoice recorders support all major PBX phone switch manufacturers. SecurVoice loggers interface with analog trunks, analog stations, digital stations, T1, E1, PRI as well as VoIP environments.| Alcatel | Ascom Ascotel |
| Aspect | Avaya 5ESS |
| Avaya Definity G3 2-wire | Avaya Definity G3 4-wire |
| Avaya Merlin Legend MLX 2-wire | Avaya Merlin Legend MLX 4-wire |
| Avaya/Tenovis Integral 2-wire | Avaya/Tenovis Integral 4-wire |
| Bosch Integral 2-wire | Bosch Integral 4-wire |
| DMS-100 (BRI) | EADS |
| Ericsson Business Phone Elu25/28 | Ericsson MD110 Elu25/28 |
| Fujitsu Coral | Generic SO (BRI) |
| Generic UpO | Intertel Axxess |
| ISDN2 ETSI/ITR6 | LG Aria (Lucky Goldstar) |
| LG Starex-VSP | NEC |
| NEC Aspire/Aspila | Nitsuko DX2E |
| Nortel Matra | Nortel Meridian M1 |
| Nortel Norstar | Panasonic KX-TD/TDA |
| Philips Sopho 2-wire | Philips Sopho 4-wire |
| Realitis DX 4-wire | Rockwell Spectrum 4-wire |
| Selta SAEkey/SAExxIPX | Siemens Hicom |
| Siemens HiPath | Siemens HiPath DX 4-wire |
| Tadiran/Tadicom Coral | Toshiba Strata |
VoIP Recording
Voice over IP is rapidly becoming the next standard in telecommunications. Businesses of all sizes are finding great value transitioning from traditional telephony to VoIP. While many of our competitors force you to purchase an entirely new system to accommodate VoIP phone recording, CSS has designed the SV Professional Series to grow with your business. You can even migrate to VoIP slowly, recording traditional and VoIP phones within the same system. All of the standard SecurVoice Professional features apply to VoIP telephone recording, including an easy integration into existing server and network infrastructures.SecurVoice Professional Series supports most of the popular PBX systems as well as industry standard protocols such as H.323 and SIP for VoIP recording.
Single-Line Recorders
CSS offers a full suite of recording solutions including affordable yet robust USB Desktop fully digital extension side Recorders – XTR Digital - for connections to most PBX systems (ask CSS Account Executive for compatibility list). Superb 100% digital recording with Caller ID & Dialed Digits (most versions). Local and centralized recording option, complete with sophisticated XTR Desktop Software and cables.For analog phones or handset tap for digital phones not supported on the XTR Digital we offer the XTR Universal Adapter, an advanced USB desktop Recorder for direct connection to analog telephone lines or any telephone behind a PBX (in handset mode). With Caller ID, DTMF Detect and Line Current Detect. Complete with sophisticated XTR Desktop software and all cables.
For businesses that aren’t quite ready for the SecurVoice Professional Series, we also offer 2, 4, and 8 channel USB solutions for direct connection to analog telephone lines or analog telephones. In line mode, offers capture of CallerID, DTMF detect and Line Current Detect, please ask your CSS Account Executive for further details.
Who We Are
Communication Service Solutions, CSS, specializes in providing telephone recording and quality monitoring solutions to contact centers, financial institutions, public safety, and other organizations. At CSS, we believe efficiency and ease of use are the keys to success.Our goal is to help clients achieve dramatic productivity gains and cost savings through more efficient creation, management and access of critical communication data.
What We Do
Our SecurVoice suite of voice logging and recording products enables organizations to manage, monitor, assess, analyze and improve the quality of their customer interactions for maximizing employee and customer satisfaction, reducing liability, and insuring compliance.The CSS team provides you with the most advanced phone recording solutions available today. We understand that a reliable and feature-rich recording solution is the first step to documenting verbal conversations, improving customer interaction, and reducing infrastructure costs.
Our philosophy is simple: To provide high quality, leading-edge products at a competitive price, and support those products with superior customer service.
© SecurVoice 2006 
Call Us: 1-866-727-4300
Call Us: 1-866-727-4300