Communication Service Solutions
SecurVoice Division



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Recording Solutions for Small to Enterprise Level Organizations

Telephone Recording & Quality Monitoring

Whether you require full time recording for liability purposes or selective recording for quality purposes, CSS offers a diverse suite of recording interfaces and options to support your digital, analog, or VoIP environment.

A good telephone monitoring system is critical to customer satisfaction, employee training and retention, and increased agent productivity. CSS’s telephone recording and quality monitoring solutions provide customizable agent evaluation and a comprehensive reporting package that allows you to easily track agent performance.

Whether you need to record one phone in a home office, thousands in a contact center, or anywhere in between, CSS provides unmatched levels of flexibility, scalability, and cost-effectiveness – all backed by superior customer support.

SV Professional Series Recorders

The SecurVoice telephone recording platform including SecurVoicePRO, SecurVoiceQM, and SecurVoice360 provides powerful tracking and analyzing capabilities through a browser-based interface. Our goal is to help clients achieve dramatic productivity gains and cost savings through more efficient creation, management and access of critical communication data. More product info…

Simple Plug & Play Recorders

CSS offers a full suite of simple plug & play recorders for your analog or digital phones. The XtR recorders are affordable, install in minutes, and include all necessary software and cables. The Universal Adapter and the XtR Digital 01 are designed for direct connection to analog telephone lines, analog telephones, or digital extensions of most PBX systems. More product info…