Recording Solutions for Small to Enterprise Level Organizations
Telephone Recording & Quality MonitoringWhether you require full time recording for liability purposes or selective recording for quality purposes, CSS offers a diverse suite of recording interfaces and options to support your digital, analog, or VoIP environment.
A good telephone monitoring system is critical to customer satisfaction, employee training and retention, and increased agent productivity. CSS’s telephone recording and quality monitoring solutions provide customizable agent evaluation and a comprehensive reporting package that allows you to easily track agent performance.
Whether you need to record one phone in a home office, thousands in a contact center, or anywhere in between, CSS provides unmatched levels of flexibility, scalability, and cost-effectiveness – all backed by superior customer support.